m menu image  m home m cart

FAQs

Supporting Journeys to Wellness


World Class Harness Systems & Accessories
Designed for the SCIO User


FAQs - Frequently Asked Questions & Warranty Information

Q. Why should I buy a BioTrode™ Harness set?

A. Any Harness over 1 or 2 years old should be checked for conductivity of the Head Harness and Limb Straps as the technology of conductive rubber has greatly improved and as well as the overall engineering put into BioTrode™ Harness systems. Also check the condition of the Rubber. Any Rubber that is gummy feeling or hardened should probably be replaced. We back ours with a one year limited warranty.

Q. How should I handle my Head Harness?

A. You will receive your Head Harness folded in thirds with the 8 electrodes facing inwards to protect the BioTrode™ Rubber. The cable will be wrapped in a series of gentle 6” loops secured with a wire tie.

After use, clean the Head Harness and then should be folded upon itself with the 8 electrodes facing inwards and the cable wrapped in its natural coil. Prevent tugging, stepping on, cutting or crimping the cable. In the case of animals include the prevention of biting the cable.

For cleaning: Spray BioTrode™ Cleaner onto a clean, soft rag (do not spray directly onto the Harness) then wipe the strap length and then each of the 8 Rubber Electrodes. Clean cable as needed. You may also use warm soapy water but do not use abrasive pad or abrasive cleaning agents. Hint: If you won’t put it on your face – Don’t put it on your Harness.

Never unhook the Harness from the SCIO by pulling on the wires! Please take a firm hold of the connector and gently pull. We do not recommend screwing the connector into the SCIO as it is not necessary. Besides, you would want the cable to disconnect before pulling your SCIO onto the floor, which is one reason we developed the “Quick Release”.

Q. How should I handle my Limb Wires?

A. You will receive your limb wires neatly wrapped in a 6” coiled loop and fastened with a wire tie. If the silver magnetic clasps have a plastic protection wrap, remove it.

After use, Hold the silver connector and let the wires drop. Separate the red pair and the black pair before you coil the wires. The limb wires should be wrapped in a gentle coil, slightly twisting the wire as you loop them, in order for the wire to maintain its memory. Each wire is color coded and has one magnetic clasp. Prevent tugging, stepping on, cutting, bending, wadding or crimping the wires. In the case of animals include the prevention of biting the wires.

For cleaning: Spray BioTrode™ Cleaner onto a clean, soft rag, and gently pull wires through rag, being very careful not to tug on the ends. Wipe any grime from magnetic clasps and silver connector. You may also use warm soapy water but a do not use abrasive pad or abrasive cleaning agents. Hint: If you won’t put it on your face – Don’t put it on your Limb Wires.

Never unhook the Limb Wires from the SCIO by pulling on the wires! Please take a firm hold of the connector and gently pull. We do not recommend screwing the connector into the SCIO as it is not necessary. Besides, you would want the cable to disconnect before pulling your SCIO onto the floor, which is one reason we developed the “Quick Release”.

Q. How should I handle my Limb Straps?

A. You will receive the 4 BioTrode™ Rubber Limb Straps in a coil. Release the top Velcro® end near the silver magnetic clasp. If the silver magnetic clasps have a plastic protection wrap, remove it. Each strap is attached on top of another so remove each one and attach to clients limbs with the Rubber side toward the skin.

After use, clean and then gently attach each strap on top of another just as you received it, and then roll back into a coil.

For cleaning: Lay Limb Straps flat, then Spray BioTrode™ Cleaner onto a clean, soft rag (do not spray directly onto the Straps). Wipe Rubber surface, magnetic clasps and then Velcro® surface if desired. You may also use warm soapy water but a do not use abrasive pad or abrasive cleaning agents. Hint: If you won’t put it on your face – Don’t put it on your Limb Straps.

Q. Some times it is a tight fit to get the Point Probe connector in and out of the Red Port?

A. Never pull on the wire! Firmly grasp the connector and push/pull from this position. It will connect with some patience.

Q. Are BioTrode™ Harness Sets and Accessories approved?

A. Yes. Professor Bill Nelson has approved BioTrode™ products.

Q. Have another question? Please ask us.

BioTrodeTech@Comcast.net

BioTrode™ has utilized the most advanced materials available. Your BioTrode™ harness and equipment will last many years when used respectfully; with care in the manner it was designed for. With proper use, you may never need to purchase another set!

BioTrode™ Technologies Warranty

BioTrode Technologies warrants that Harnesses & Accessory products will be free from defects in materials and workmanship performed, under reasonable manufacturing practices, under normal use for a period of one year (365) days from the date of purchase. This warranty is limited to you and it is not transferable.

BioTrode will not warranty against damage due to improper use: i.e. intentionally tugging on the cables instead of using the removal tabs and box connectors; improper care including: use of non-approved cleaning methods; use of solvents; improper storage; neglect; any damage or breakage resulting from stepping on, chewing on, cutting of cables by any means done by humans, horses, or pets other than normal use.

The entire liability of BioTrode Technologies and your exclusive remedy shall be (a) repair or (b) replacement. It will be at the discretion of BioTrode Technologies to determine if damage to a product is to be repaired or replaced. If it is determined that a product has been damaged due to improper use or neglect a minimal fee for repair/replacement will be accessed accordingly for parts and or labor. The owner of the equipment will be responsible for shipping costs of the equipment to BioTrode for repair/replacement. A minimum-shipping fee of $10.00 will be charged for any equipment that is returned to the owner of the equipment. BioTrode reserves the right to modify any products at its discretion.

In no event shall BioTrode Technologies be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, or other pecuniary loss) arising out of use or inability to use the BioTrode Harnesses or Accessories.

BioTrode has utilized the most advanced materials available. Your BioTrode harness and equipment will last many years when used respectfully; with care and in the manner it was designed for. Thank you for purchasing your BioTrode Product.

Any complications, concerns or warranty claims should be addressed to the company or person you purchased our product from, or you may contact us directly. Proof of purchase or a warranty card received within 30 days will be accepted.

BioTrode™ Technologies
1127 N 28th Pl
Renton, WA 98056
(425) 277.5121
BioTrodeTech@comcast.net